Workflow Specialist - Technical Customer Support Manager

We are looking for a Workflow Specialist to join our Business Technology team in Chennai

Do you want to know what we are doing? Have a look underneath.
Bright-River provides Visual Content services to the larger e-commerce and retail companies around the world. Our 2D and CGI visual experts deliver product visual content daily using our in-house developed platform and applications. Our Business Technology team is a dedicated team of engineers and developers working on our application stack and platform. We are spread across our offices in Chennai, Netherlands, New York and Bangladesh.

Are you a technically savvy individual with a keen interest in engaging directly with international clients? Do you thrive on the challenge of working with cutting-edge technology and delight in the opportunity to interact with a diverse clientele? We are on the lookout for someone who not only possesses a clear understanding of technical processes but also shares our passion for delivering exceptional customer experiences. If you are someone who gets excited about the prospect of innovating and implementing state-of-the-art technical solutions, and you excel in a dynamic, fast-paced environment, then this role is tailor-made for you.

What are we looking out for from you?

• A passion for problem solving and working with international clients.
• Interest in new technologies and implementing them globally.
• Proactively looking for places of improvements.
• Learning new stuff related to your area of expertise is also a part of the job.
• Don't hesitate to voice out your opinions.
• Be ready to learn from everyone in the team.
• Own the tasks assigned to you.
• Think outside of the box.
• Apply what you learn.

Technical and Professional Expertise:

• Proven Experience in Workflow Automation: Demonstrated ability to lead and manage commercially focused technical workflow automation projects. This includes working collaboratively with Marketing and Sales teams to develop and present commercial strategies and presentations that highlight the value and functionality of integrations.
• Technological Proficiency: Technology savvy, with extensive knowledge in workflow integration techniques, including API, FTP(s), and HTTP(s) protocols, among others.
• Expertise in Technical Support: A solid track record of providing technical support to sales and marketing teams, empowering them with the knowledge and resources needed to effectively sell and market workflow automation solutions.
• Documentation and Training Development: Skilled in creating, updating, and maintaining comprehensive documentation and training materials related to workflow automation for both internal stakeholders and external clients.
• Integration Management: Experience in owning the automation of various technical integrations, collaborating with experts to ensure seamless and efficient implementation and operation.
• Fluent in English

Key Responsibilities

Stakeholder Engagement and Collaboration:

• Engage with internal and external stakeholders to gather requirements, understand business needs, and align technical solutions with organizational goals. This includes facilitating meetings, and regular communication to ensure stakeholder expectations are met and exceeded.
• Provide leadership and guidance within the organization on adopting best practices for workflow automation and integration, acting as a subject matter expert in identifying and leveraging technologies that drive business value.

Integration Management and Development:

• Take ownership of the automation of various integrations, collaborating with subject matter experts to ensure seamless integration and optimization of workflow processes. This role involves continuously evaluating and improving integration strategies to meet evolving business needs and technology advancements.
• Spearhead the Project Acceptance Testing (PAT) process, overseeing everything from account setup, specification definitions, and deadline management to addressing complexities, handling rejections, and resolving issues promptly and effectively.

Performance Monitoring and Process Improvement:

• Continuously monitor the performance of implemented workflow automation and integration solutions, identifying opportunities for optimization, cost reduction, and efficiency improvements.
• Conduct thorough evaluations of existing systems and processes to recommend architectural and procedural changes that enhance reliability, scalability, and overall performance. Engage in proactive problem-solving to address any technical challenges that arise, ensuring minimal disruption to business operations.

Technical Support and Documentation:

• Provide expert-level technical support to the Sales and Marketing teams, enabling them to understand and effectively communicate the features and benefits of our workflow automation and integration solutions to potential and existing clients.
• Develop and maintain comprehensive documentation and training materials related to workflow automation processes. These materials should cater to both internal stakeholders and external clients, ensuring they have the knowledge and resources needed to utilize our solutions effectively.

Prerogative when you are a Bright-River employee:

• Plenty of room for development and learning on the job under superlative conditions.
• Joining a growing Business Technology team in a key role. Great opportunity to learn new IT technology.
• The opportunity to be part of a fast-growing international scale-up with offices in 5 cities, across 4 countries and 3 continents.
• Joining a team of passionate. Diligent professionals that also know when and how to relax and have fun.
• You will be rewarded when you are a terrific performer, Friendly and innovative work environment.